Top 10 CRM Software
One must not underestimate the significance of competently maintaining connections with customers. Choosing the correct Customer Relationship Management (CRM) software that can adapt to your present demands while also preparing you for future growth and obstacles is crucial to reaching this goal.
Selecting the right choice can be a daunting endeavor for organizations due to the abundance of possibilities in the industry. Each option offers a distinct set of features, integrations, and scalability options.
Best Overall
Salesforce unites marketing, sales, and service, boosting growth with the #1 CRM platform.
Best for Small Business
HubSpot CRM: Streamline business with free, comprehensive tools for the whole team.
Best for Scalability
NetSuite: The #1 Cloud ERP for unified business management, including ERP, CRM, and ecommerce.
Best for Customization
SugarCRM boosts productivity and growth, connecting sales, marketing, and service teams.
This complete list of the Top Ten Customer Relationship Management Software is meant to make this important business choice easier for you. The right CRM software can make all the difference for any business, whether it’s a small one that wants to streamline its sales processes, a medium-sized one that wants to improve its contacts with customers, or a large one that wants to make its marketing strategies more effective.
What are the Top 10 CRM Software?
Learn the Top Ten Customer Relationship Management (CRM) software solutions that empower businesses to manage interactions with customers and potential customers. From robust features to user-friendly interfaces, these CRM platforms offer valuable tools for enhancing customer relationships and driving business growth.
1. Freshworks
Softlist Take
Freshworks CRM is celebrated for its intuitive interface and AI-driven insights, which greatly enhance sales productivity. The sales sequences and email tracking functionalities are particularly helpful, ensuring you’re always on top of your sales activities.
Best
Overall
Price
Growth starts at $11/user/month
Discount
N/A
Promotion
Free Trial
Freshworks CRM combines user-friendliness with powerful AI insights, designed to boost sales productivity. Features like sales sequences and email tracking make managing sales activities straightforward and efficient.
Key Features
- Smarter campaigns, superior leads
- Efficient organizing, expert prospecting
- Great conversations, higher conversions
Pricing
- Growth- $11/user/month
- Pro– $47/user/month
2. HubSpot CRM
Softlist Take
Known for its user-friendly interface and a strong suite of free features, HubSpot CRM is ideal for small businesses looking for an affordable yet powerful CRM solution.
It’s ease of use and the free CRM are starting point for small businesses, emphasizing its comprehensive tools for sales, marketing, and service in one place.
Best
Small Business
Price
Free
Discount
N/A
Promotion
N/A
HubSpot CRM is praised for its user-friendliness and cost-effectiveness, especially suitable for small businesses. The automation of marketing, sales, and service tasks stands out, streamlining operations and improving customer engagement.
Key Features
- Contact deal and task management
- Email tracking and engagement notifications
- Email templates and scheduling
- Document sharing
- Meeting scheduling
- Live chat
- Sales quotes
Pricing
- Free
3. Zoho CRM
Softlist Take
Zoho CRM impresses with its versatility and affordability, catering well to SMEs. The AI assistant, Zia, offers insights and predictions that can significantly enhance your sales strategies and customer engagement, making your interactions more efficient and informed.
Best
Scalability
Price
Standard start at $20/user/month billed monthly
Discount
Save up to 34% for annual plans
Promotion
N/A
NetSuite offers a robust cloud-based suite integrating ERP, CRM, and ecommerce, ideal for businesses seeking comprehensive, scalable solutions. Its real-time analytics feature enhances operational efficiency and decision-making.
Key Features
- SalesForce Automation
- Process management
- Omnichannel
- Canvas Design Studio
- Sales Performance
- Journey Orchestration
Pricing
- Standard– $20/user/month billed monthly
- Professional– $35/user/month billed monthly
- Enterprise– $50/user/month billed monthly
- Ultimate– $65/user/month billed monthly
4. Pipedrive
Softlist Take
Pipedrive stands out for its user-centric design focused on sales professionals, with its visual pipeline management feature enabling you to easily track deals from inception to close. Its simplicity and focus on sales tasks help in maintaining a clear view of your pipeline.
Best
Customization
Price
Essential starts at $15/month
Discount
Save up to 17% for annual plan
Promotion
Free trial
Pipedrive’s design prioritizes sales teams with its intuitive pipeline management feature. It’s built to streamline the sales process, helping users focus on actionable leads and close deals faster, making it an invaluable tool for sales-driven organizations.
Key Features
- Sales automation
- Lead management
- Insights and reports
- Email and communications
- CRM
Pricing
- Essential– $15/Per user per month, billed monthly
- Advanced– $29/Per user per month, billed monthly
- Professional- $59/Per user per month, billed monthly
- Power- $69/Per user per month, billed monthly
- Enterprise- $99/Per user per month, billed monthly
5. Monday Sales
Softlist Take
You’ll find its visual project management tools a game-changer, especially the customizable workflows which allow for a seamless transition from sales lead to project execution.
It’s very intuitive, making it easier to track performance and manage your sales pipeline effectively.
Price
BasicCRM starts at $15 for 3 seat/month Total of $45/month/Billed monthly
Discount
Save 18% for annual plans
Promotion
N/A
Monday.com CRM transforms the way teams manage their workflows and customer relationships with its highly visual interface and customizable workflows. It’s perfect for businesses looking for a flexible solution to track every stage of the customer journey, enhancing collaboration and efficiency.
Key Features
- Email sync & tracking
- Email composition
- Mass emails
- Activity management
Pricing
- BasicCRM– starts at $15 for 3 seat/month Total of $45/month/Billed monthly
- Standard CRM– starts at $20 for 3 seat/month Total of $60/month/Billed monthly
- Pro CRM– starts at $33 for 3 seat/month Total of $99/month/Billed monthly
- Enterprise– Contact Sales
6. SugarCRM
Softlist Take
SugarCRM is known for its flexibility, it offers significant customization options, enabling businesses to tailor the CRM to their specific processes and workflows.
It gives emphasis on automation and personalized customer experiences, with its advanced reporting features standing out for enabling data-driven decisions.
Price
Essentials starts at $19/Per User Per Month, Billed Annually
Discount
N/A
Promotion
N/A
SugarCRM distinguishes itself with a focus on creating personalized customer experiences. Its advanced Customer Journey Mapping tool helps businesses strategize and optimize each customer interaction, leading to improved satisfaction and loyalty.
Key Features
- Marketing Automation– Sugar Market: All-in-one marketing automation platform
- Sales Automation– Sugar Sell: Next generation sales automation
- Customer Service– Sugar Serve: Superior customer service platform
- On-Premises CRM– Sugar Enterprise: Flexible, highly tailored customer experience applications
Pricing
- Essentials- $19/Per User Per Month, Billed Annually
- Advanced- $85/Per User Per Month, Billed Annually
- Premier- $135/Per User Per Month, Billed Annually
7. NetSuite
Softlist Take
NetSuite offers a robust and comprehensive suite of business tools beyond CRM, including ERP, making it suitable for growing businesses looking for a unified platform to manage their operations.
It excels in offering a unified business management suite, including CRM, ERP, and ecommerce, ideal for businesses looking for scalability.
Price
Contact NetSuite for current pricing.
Discount
N/A
Promotion
N/A
NetSuite offers a robust cloud-based suite integrating ERP, CRM, and ecommerce, ideal for businesses seeking comprehensive, scalable solutions. Its real-time analytics feature enhances operational efficiency and decision-making.
Key Features
- Sales Force Automation
- Marketing Automation
- Customer Service Management
- Partner Relationship Management
- Mobile
- Reporting and Analytics
Pricing
- Contact NetSuite for current pricing.
8. QuickBase
Softlist Take
QuickBase focuses on customizability and agility, letting you build and adapt your CRM workflows with ease. Its real-time data analytics feature is particularly beneficial, providing insights that can guide strategic decisions swiftly.
Price
Team starts at $35/user/month/priced annually
Discount
N/A
Promotion
Has free trial
QuickBase is a highly adaptable platform, allowing users to create custom CRM solutions that fit their unique business processes. It’s particularly strong in real-time data analytics, helping businesses make informed decisions quickly.
Key Features
- Run your most complex projects
- Manage, track, and allocate resources
- Orchestrate critical business processes and workflows
Pricing
- Free trial– $0 (30-days)
- Team- Starts at $35/user/month (Priced annually, min 20 users)
- Business– Starts at $55/user/month (Priced annually, min 40 users)
- Enterprise– Custom Pricing
9. Insightly
Softlist Take
Insightly excels in project management integration with CRM, offering a seamless transition from sales to project delivery. Its relationship linking feature stands out, enabling you to map and understand complex customer relationships effectively.
Price
Plus starts at $29per user /month/billed annually
Discount
N/A
Promotion
14-day free trial
Insightly integrates CRM with project management, offering a unified platform for managing customer relationships and projects. Its relationship mapping feature is excellent for understanding complex customer hierarchies and connections.
Key Feature
- Affordable yet powerful
- Scalable
- Business Workflow & Process Automation
Pricing
- Plus- starts at $29/per user /month/billed annually
- Professional- starts at $49/per user /month/billed annually
- Enterprise- starts at $99/per user /month/billed annually
10. Salesforce
Softlist Take
Salesforce is often regarded as the industry standard due to its comprehensive feature set, advanced analytics, extensive integration capabilities, and robustness, making it suitable for a wide range of business sizes and industries.
You will appreciate its robust analytics and customizable dashboards. These features help you understand customer data, driving better decisions.
Price
Starts at $25/user/month
Discount
N/A
Promotion
N/A
Salesforce is heralded for its comprehensive CRM solutions, tailored to diverse business needs with a focus on scalability and customization. Its standout feature, Einstein AI, provides predictive analytics, enhancing decision-making and customer interactions.
Key Features
- Get free access to Quip during this crisis.
- Gives teams a shared view of every customer
- Automates workflows using artificial intelligence
- Integrates easily with existing data and systems
- Keeps your business data safe and secure
- Customises and scales for any size company
Pricing
- Starter Suite– $25/user/month
- Professional– $80/user/month
- Enterprise– $165/user/month
Conclusion
Choosing the right Customer Relationship Management (CRM) software is pivotal for businesses aiming to foster strong customer relationships and streamline their sales processes.
The top ten software all meet different business needs. For example, Salesforce can be customized in a lot of ways and has AI features. HubSpot has an easy-to-use interface and free CRM tools.
There are many strong solutions on the market that can help you improve customer interaction, boost sales productivity, and grow your business. These solutions can be categorized by their features, such as scalability (NetSuite) or project management integration (Insightly).
It’s about selecting the one that aligns with your business objectives and customer management strategies. For more relevant information, read our other posts to learn more about CRM software.
People Also Ask
What is CRM software used for?
CRM software is used to manage interactions with current and potential customers. It helps businesses streamline processes, improve customer service, build customer relationships, and increase sales by organizing and analyzing customer information.
Can small businesses benefit from CRM software?
Yes, small businesses can greatly benefit from CRM software. It can help them organize contacts, sales opportunities, and manage customer communications efficiently, often leading to improved customer satisfaction and business growth.
Is CRM software difficult to implement?
The difficulty of implementing CRM software varies depending on the complexity of the system and the specific business needs. Many CRM providers offer cloud-based solutions that are user-friendly, with training and support to aid in implementation.
How does CRM software help with sales?
CRM software helps with sales by organizing lead and customer information in one place, automating sales tasks, providing sales forecasting, and enabling data-driven decision-making through analytics.
What should I look for in a CRM software?
When selecting a CRM software, consider factors such as ease of use, customization options, integration capabilities with other tools, scalability to grow with your business, and the level of customer support provided.
© Softlist.io. All Rights Reserved.
