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Choosing the right VoIP phone system can significantly enhance your company’s communication efficiency. With the myriad of options available, finding the perfect solution for your business can feel overwhelming. That’s why we’ve compiled a list of the top 17 small businesses’ best VoIP phone system solutions to help you make an informed decision.
A small business VoIP system offers a range of benefits, from cost-effective and affordable plans to advanced features that streamline operations. These systems can automate many of your communication tasks, allowing you to focus on what matters most: growing your business.
Why Small Businesses Need VoIP Solutions Small businesses are the backbone of the economy, requiring efficient, scalable, and cost-effective solutions to stay competitive. Voice over Internet Protocol services meet these needs by offering a business phone service that leverages internet connectivity to enhance communication, which helps small businesses.
Here’s why adopting a VoIP solution is essential for small businesses:
Cost Reduction : VoIP systems significantly lower communication costs than traditional landline or analog phones by using internet connectivity to make and receive calls. This is especially beneficial for small businesses looking to optimize their budgets.Scalability : As your business grows, so does the need for more phone lines and features. VoIP services are inherently scalable, allowing you to easily add or remove lines without requiring extensive infrastructure changes. It also gives unified communication as a service and makes your job as a business owner easy!Advanced Features : VoIP solutions come packed with advanced features such as VoIP calls, auto-attendant, voicemail to email, voice calling, call forwarding, and virtual phone numbers that can help small businesses appear larger and more professional.Remote Work Compatibility : With the rise of remote work, the best VoIP systems enable employees to stay connected regardless of their location. This flexibility ensures that your business can operate efficiently without geographical constraints. A perfect phone system for your business .Integration with Business Tools : Many VoIP solutions offer integration with the best video conferencing software, CRM systems , email, and other business applications, streamlining workflows and improving customer service. These benefits can be enjoyed by small businesses that use VoIP technology , including better business contact, lower costs, and more freedom. Because of this, it is an essential tool for modern companies that want to grow and come up with new ideas in a competitive market.
Choosing the Right VoIP Service: Key Considerations When selecting the best service for your small business , evaluating several key factors is crucial to ensure you’re making an informed decision that will benefit your operations in the long term.
Here’s what to consider:
Pricing : Understand the cost structure, including any setup fees, monthly charges, and costs for additional features.Features : Identify the features essential for your business, such as call forwarding, voicemail to email, and auto-attendant.Scalability : Choose a service that can grow with your business, allowing you to add lines or features as needed easily.Customer Support : Look for the best providers with reliable customer support that’s accessible when you need it. What to Look for in Pricing Models Pricing models vary significantly among VoIP providers, making it essential to understand the options and select the best value for your business. Consider the following:
Flat-rate Pricing : A monthly fee for unlimited calling, suitable for businesses with high phone call volumes.Pay-as-you-go : Charges based on usage, ideal for businesses with fluctuating call needs.Tiered Pricing : Different service levels at varying prices allow you to choose a business solution plan that matches your feature requirements and budget. Emphasizing affordability and value in your choice will ensure you’re not overpaying for services your business doesn’t need while still accessing critical VoIP features
Essential Features in VoIP Phone System for Small Business Selecting the best service provider isn’t just about cost; the features offered can significantly impact your business’s efficiency and professionalism.
Here are must-have features:
Auto-Attendant : Directs callers to the appropriate department, improving customer experience .Call Forwarding : Ensures that it makes and receives phone calls, most especially important calls are never missed, by redirecting them to another number when necessary.Voicemail to Email : Sends voicemail messages directly to your email, facilitating quicker responses.Conference Calling : Enables multiple participants to join a call, which is vital for team meetings and client discussions. Comprehensive Review of Top 17 VoIP Solutions Selecting the best solution for your small business can be a game-changer, offering cost savings, enhanced features, and scalability. This section dives deep into the top 17 VoIP solutions in the USA, catering to startups and small businesses.
Discover the best services with detailed insights into cost-effective and customizable options that can transform your business communication.
Source: RingCentral
RingCentral offers comprehensive VoIP phone systems that revolutionize communication for businesses, providing seamless integration of voice, video, and messaging services in one unified platform. Its standout feature includes scalable solutions that adapt to any business size, ensuring flexibility and cost-efficiency.
With advanced call management features like auto-attendant and call forwarding, RingCentral empowers users to enhance customer service and streamline internal communications effortlessly.
Pricing : Starts at $30/user/month.Highlights : Offers an all-in-one cloud-based best VoIP with voice, fax, text, conferencing, and web meetings.Best for looking for a comprehensive communication solution. One of the best small business VoIP . Check out RingCentral’s pricing options
Source: Vonage
Vonage offers robust VoIP phone systems tailored to enhance business communication with seamless integration of voice, video, and messaging services. Its standout feature lies in its global reach and reliability, providing businesses with scalable solutions that ensure uninterrupted connectivity and collaboration across diverse teams and locations.
Pricing : Contact Vonage for current pricing.Highlights : Known for its reliability and integration with CRM systems.Best for Small businesses needing strong CRM integrations. Check out Vonage’s pricing options
Source: 8×8
8×8 provides innovative solutions designed to empower businesses with flexible and customizable communication capabilities. Its comprehensive suite integrates voice, video, chat, and contact center functionalities, offering businesses the agility to adapt and scale communications effortlessly.
With advanced analytics and reporting tools, 8×8 enables businesses to optimize customer interactions and operational efficiency, making it an ideal choice for modern communication needs.
Pricing : Talk to Sales to get the current pricing.Highlights : Provides international calling to over 40 countries at no extra cost.Best for Companies with global communication needs. Check out 8×8’s pricing options
Source: Ooma Office
Ooma offers reliable VoIP phone systems that cater to both residential and business needs, providing HD voice quality and advanced features like virtual receptionist and call blocking. Its standout feature includes affordable pricing with no contracts, making it an ideal choice for businesses looking to minimize costs while maximizing communication efficiency and customer satisfaction.
Pricing : $19.95/user/month.Highlights : Easy to set up with a flat rate pricing model.Best for very small businesses or startups. Check out Ooma Office’s pricing options
Source: Nextiva
Nextiva stands out with its robust VoIP phone systems tailored for businesses of all sizes, offering unified communication solutions that integrate voice, video, and messaging. Its best points include industry-leading customer support and comprehensive analytics tools, empowering businesses to enhance productivity and streamline operations seamlessly.
Pricing : Begins at $25.95/user/month.Highlights : Offers great customer service and VoIP features.Best for Businesses prioritizing customer support. Check out Nextiva’s pricing options
Grasshopper provides flexible VoIP phone systems designed for entrepreneurs and small businesses, featuring virtual phone numbers, call forwarding, and voicemail transcription. Its standout feature lies in its mobile app integration, allowing users to manage communications on the go, ensuring accessibility and responsiveness to customers anytime, anywhere.
Pricing : Sign Up to get the current pricing.Highlights : Designed for solopreneurs and small teams.Best for Individuals or small teams needing simple solutions. Check out Grasshopper’s pricing options
Grasshopper provides flexible VoIP phone systems designed for entrepreneurs and small businesses, featuring virtual phone numbers, call forwarding, and voicemail transcription. Its standout feature lies in its mobile app integration, allowing users to manage communications on the go, ensuring accessibility and responsiveness to customers anytime, anywhere.
Pricing : Sign Up to get the current pricing.Highlights : Designed for solopreneurs and small teams.Best for Individuals or small teams needing simple solutions. Check out Grasshopper’s pricing options
8. GoToConnect (formerly Jive) GoToConnect delivers comprehensive VoIP phone systems that combine robust voice and video capabilities with intuitive call management features. Its best points include easy setup and deployment, along with reliable 24/7 customer support, ensuring businesses of all sizes can optimize communication efficiency and maintain seamless customer interactions.
Pricing : Talk to Sales to get the current pricing.Highlights : Offers a wide range of features and easy scalability.Best for Growing businesses needing scalable options. Check out GoToConnect’s pricing options
MightyCall specializes in virtual phone systems tailored for small businesses, offering features such as call forwarding, voicemail transcription, and customizable greetings. Its standout feature lies in its user-friendly mobile app, empowering users to manage calls and messages remotely, thereby enhancing accessibility and responsiveness for better customer service and operational flexibility.
Pricing : Plans start at $20/month for 3-user minimum.Highlights : Focuses on small business needs with features like call routing and CRM integration.Best for Small businesses looking for affordability and simplicity. Check out MightlyCall’s pricing options
Dialpad offers modern VoIP phone systems that integrate voice, video, and messaging into a unified platform, enhancing communication efficiency for businesses. Its standout feature includes AI-powered voice transcription and analytics, empowering users with actionable insights to improve customer interactions and operational performance seamlessly.
Pricing : Starts at $27/user/month.Highlights : AI-powered insights on calls and a modern interface.Best for Businesses interested in leveraging AI for communication. Check out Dialpad’s pricing options
Dialpad offers modern VoIP phone systems that integrate voice, video, and messaging into a unified platform, enhancing communication efficiency for businesses. Its standout feature includes AI-powered voice transcription and analytics, empowering users with actionable insights to improve customer interactions and operational performance seamlessly.
Pricing : Starts at $27/user/month.Highlights : AI-powered insights on calls and a modern interface.Best for Businesses interested in leveraging AI for communication. Check out Dialpad’s pricing options
Cisco Webex Calling delivers cloud-based VoIP phone systems that seamlessly integrate with Cisco’s collaboration suite, offering businesses scalable communication solutions. Its standout feature includes seamless integration with Webex Meetings and messaging, facilitating unified collaboration across diverse teams and enhancing productivity through streamlined communication workflows.
Pricing : Contact Cisco via Mail for current pricing.Highlights : Integrates with Webex Meetings and Teams for a comprehensive suite.Best for Enterprises needing a full suite of communication tools . Check out Cisco Webex Calling’s pricing options
Intermedia Unite offers feature-rich VoIP phone systems designed for SMBs, combining voice, video, chat, and conferencing capabilities into a single platform. Its best points include easy deployment and management through a user-friendly interface, empowering businesses to enhance customer service and team collaboration while optimizing communication costs effectively.
Pricing : Contact Sales to Get a Quote.Highlights : All-in-one communication solution with voice, video, and file sharing.Best for Businesses looking for an integrated platform. Check out Intermedia Unite’s pricing options
14. Mitel Mitel offers robust VoIP phone systems known for their reliability and scalability, catering to businesses of all sizes with unified communication solutions. Its standout feature includes seamless integration across devices and platforms, empowering teams to collaborate effectively from anywhere while maintaining high-quality voice and video communications.
Pricing : Contact Sales for current pricing.Highlights : Offers both cloud phone systems and on-premise VoIP solutions.Best for Small business phone service needing flexible deployment options. Check out Mitel’s pricing options
Net2Phone provides versatile VoIP phone systems that combine voice, video, and messaging capabilities, tailored to meet diverse business communication needs. Its best points include global reach and cost-effective plans, offering businesses flexibility and efficiency in managing international communications while reducing overhead costs.
Pricing : Starts at $23.99/user/month.Highlights : Unlimited domestic and international calling to over 40 countries.Best for Businesses with high international call volumes. Check out Net2Phone’s pricing options
Phone.com delivers customizable VoIP phone systems designed for small to medium-sized businesses, featuring virtual PBX, call routing, and CRM integrations. Its standout feature lies in its easy setup and management tools, enabling businesses to enhance customer service and operational efficiency through personalized communication solutions.
Pricing : Plans start at $31.99/user/month.Highlights : Affordable and flexible with pay-per-minute VoIP phone plans.Best for Startups and small businesses looking for low-cost options. Check out Phone.com’s pricing options
Verizon offers comprehensive VoIP phone systems designed to optimize voice collaboration for businesses, leveraging its robust network infrastructure and security protocols. Its best points include advanced call management features and reliable support services, ensuring businesses achieve seamless communication and operational continuity with enhanced flexibility and scalability.
Pricing : Contact Sales for Consultation.Highlights : Reliable service from a well-known provider.Best for Businesses seeking a trusted name in telecommunications. Check out Verizon VoIP’s pricing options
When choosing a small business VoIP solution, consider pricing, features, and scalability to ensure the service meets your business’s current and future needs. Each of these providers offers the best VoIP services for business with unique benefits, making it important to select one that aligns with your specific business communication requirements.
How to Make the Most of Your VoIP Solution Implementing the best VoIP system in your small business opens up opportunities for enhanced communication and efficiency. To fully capitalize on these benefits, it’s important to optimize your VoIP phone solution.
Here are strategies to ensure you’re maximizing the potential of your VoIP service:
1. Utilize All Available Features In many small businesses, full potential is not used in VoIP service. Explore beyond basic phone calls; leverage voicemail to email, auto-attendant, and call forwarding to enhance your business communication. Free VoIP offers are available to test the capability of the business VoIP provider.
2. Integrate with Other Business Systems VoIP solutions can often integrate with CRM systems, email, and other business apps. This synchronization streamlines workflows, making it easier to manage customer interactions and maintain business operations, whether they’re existing or new business.
3. Opt for a Mobile-Friendly VoIP Service With the rise of remote work, having a mobile app for your VoIP phone service ensures your team can make and receive VoIP calls anywhere, using their mobile phone or desktop app. This flexibility is crucial for modern small businesses.
4. Focus on Quality and Reliability Ensure your internet connection and network hardware can support VoIP calls. Consider upgrading to a business-grade internet service to set up the VoIP and use QoS (Quality of Service) settings to prioritize voice calling traffic, ensuring clear, reliable phone services.
5. Train Your Team on VoIP Usage Training ensures everyone knows how to use VoIP features effectively. Many advantages of VoIP features include making video calls to setting up conference calls, proper training can improve your team’s communication system.
6. Regularly Review Your Service Plan As your small business grows, your needs may change. Regularly review your VoIP service plan with your business VoIP service provider to ensure it still meets your business needs, considering factors like the number of phone lines, call volume, and available features.
7. Secure Your VoIP System Security is paramount, especially when handling sensitive business communications, as much does a small business. When you get a VoIP phone system, use strong passwords, enable encryption, and educate your team about security practices to protect your VoIP system from threats.
8. Leverage Customer Support If you encounter issues or have questions, don’t hesitate to use the customer support offered by your VoIP provider. They can help optimize settings, troubleshoot problems and advise on best practices for your business VoIP service .
9. Explore Advanced VoIP Features Dive into advanced features like call analytics, virtual phone numbers , and cloud-based VoIP solutions. These can offer insights into your phone system’s performance and provide more flexibility in managing business calls.
By following these tips and strategically using your VoIP solution for small businesses, you can enjoy improved efficiency, flexibility, and communication capabilities. Remember, the goal is not just to have a VoIP phone system but to integrate it seamlessly into your operations, enhancing your overall business communication strategy.
Conclusion Selecting the right small business VoIP service is crucial for any company looking to enhance its communication efficiency and customer service. Each of the top 17 small business VoIP phone system solutions offers unique phone features tailored to meet diverse business needs.
Whether you’re seeking a reliable business phone system with a dedicated business number, or a solution that supports long-distance calls from a computer or mobile device, there’s a VoIP service designed for you.
Explore our other informative blogs to delve deeper into the world of VoIP phone systems and gain valuable insights. Additionally, be sure to visit our deals and discounts section to find the latest offers and save money on the essential software you need.
FAQs – Best VoIP for Small Business What Are the Advantages of VoIP for Small Businesses? VoIP offers cost savings, flexibility, scalability, advanced features, improved communication, and the ability to integrate with other business systems.
How Can a Small Business Benefit from a VoIP Phone System? A small business can benefit from a VoIP phone system by improving communication efficiency, enhancing customer service, reducing costs, and enabling remote work capabilities.
What Should a Small Business Consider When Choosing the Best VoIP Solution? When choosing the best VoIP solution, consider factors such as your business needs, budget, scalability, features required, customer support, and integration capabilities with existing systems.
How Can a Small Business Ensure a Smooth Transition to an IP Phone System? To ensure a smooth transition to an IP phone system, businesses should plan ahead, train employees, test the system before full deployment, and work closely with the VoIP service provider.
What Features Should a Small Business Look for in a VoIP Service? Small businesses should look for features such as auto-attendant, voicemail-to-email, call forwarding, conference calling, mobile app integration, and virtual receptionist capabilities in a VoIP service.
Is VoIP Suitable for Businesses of All Sizes, Big or Small? Yes, VoIP is suitable for businesses of all sizes, whether big or small. It offers scalable solutions that can be customized to meet the specific communication needs of each business.
How Does VoIP Help in Reducing the Need for Cables and Wiring? VoIP utilizes internet connectivity to enable voice communication, reducing the reliance on traditional telephone cables and wiring, and making it a more flexible and cost-effective solution for businesses.
Can Small Businesses Benefit from Team Messaging and Collaboration Features Offered by VoIP Providers? Yes, small businesses can benefit from team messaging and collaboration features offered by VoIP providers, which help improve internal communication, streamline workflow, and enhance productivity.
Does the Installation of a VoIP System Require Technical Expertise? While some technical knowledge is beneficial, many VoIP service providers offer easy-to-install solutions with user-friendly interfaces, making it accessible even for businesses without extensive technical expertise.
Discover Your Ideal Software Solution with Softlist Ready to elevate your business communication? Discover your ideal VoIP solution with Softlist. Explore our other blogs , compare, and find the perfect fit for your needs today. Additionally, be sure to explore our latest deals and special offers , where you can find fantastic discounts on all the software you need.
